Deniz nails BAD REVIEW
Wednesday, March 2112:03 AM
Denis nails / Deniz nails
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14 march 2012 was the dateline for Deniz to pay up the $350.
On 14 feb we attended the 3rd session at subordinate court. He was late again. But anyways our court hearing was very fast. Finished in about 5-10mins only. Because it was a pretty straight forward case and the judge had given the verdict for him to refund the package $ to me.
The judge says that the common practice for beauty package like these are refund of around 80%. So I was cool. And in a matter of fact , coming so far , it's no longer so much about the money and the amount already. But it's more on we both don't want to loose, I guess, at least for me. So I was totally fine with the $350 which the judge had given the order for. I could have appeal and get a higher refund since I have not even used the package at all, but I choose to respect the judge.
After leaving the room, Deniz said to me that he will send me a cheque of $350 and also the lawyer letter for his pursuing of the defamation case against me, to my home address which I gladly smiled and agreed upon.
On 12 march 2012, I was kind enough to send Deniz a courtesy reminder for the $350 refund, in case it slips his mind since he's always very busy with work.
But to my anger, the following conversation happened.
I don't see how I was giving him attitude at all. I was merely stating the true 100% fact that it was discussed at subordinate court that it's either bank transfer or via cheque.
And I don't see how I should go down and collect the $350 from him when it's him who is suppose to return me the money.
And lastly , I've been super nice to give him a courtesy reminder else I guess he probably would have forgotten about the refunding by 14 match 2012.
I've been doing my nails in JB lately , I have to say that the price and designs are definitely cheaper and better than Deniz's.
And above all that's mentioned, I guess SERVICE is the main concern and priority factor that differs Deniz nails with any other nail parlors.
I personally have never ever encounter such bad service before from any nail parlor shop. Any neighborhood shops or small scale home base shop would definitely provide better service, at least they will be reachable via calls.
The reason for bringing Deniz nails to subordinate court is not just a mere small business flaw but a major one, whereby a client cannot reach the shop for a good 1 month and all that the owner do to explain the situation is 'my receptionist messed up my appt and she has quit. Now this receptionist is just a part timer. And I've a new receptionist coming to work tomorrow. And I will need to train her and also see if she can perform her task.' all these are your internal business model problem, it has nothing to do with the clients. It's not clients' fault that your receptionist quit and mess up the appt slots.
It's your business which I think you should take pride in. Without the receptionist, you could have made that extra effort to return all the missed call which you had for the day and not leave it to accumulate.
All these happened in November 2011 till 14 feb 2012.
I wish for Deniz nails service to improve should he want to grow his business to reach the next level and for his clients to have good customer experience with him.
Disclaimer : all these are solely my own personal experience with Deniz nails and it does not represent the other clients' opinion.
With love,
Yvonne teo
2012 is a year of changes, to a better me ;)
